I guess, many modern consumers can call themselves complainers, but very few of them can say they are effective complainers. Complaining itself is nothing. Complaining that leads to winning – this is a real art. A lot of consumers think about complaining, and almost don’t think about aims that should be achieved thanks to complaints. If you want to know how to complain and win in this article you will find some tips.
Reading other consumers’ reviews will hardly teach you how to complain , as most of complaints found in the web are very emotional and don’t provide any constructive and clear information. Customers forget about many important things that would make their complaints pieces of art. So, how should you complain?
1. Think twice before you complain. The first thing to do is to think whether there are reasons for complaints. If you have been expecting to get exceptional services at 2-star hotel, would it be reasonable to complain? No. The same thing if you have ordered something in an online store without checking its policies and reading reviews about it. Your carelessness or groundless expectations give you no right to complain.
2. Know your rights. Always read company’s policy terms in order to avoid bitter disappointments. Also, find out company’s regulations and your own consumer rights. It would be great to have all these statements documented (in case you need to complain, such document will be a good evidence). Remember, every customer must know their rights.
3. Be constructive and clear. The more details you have in your complaint, the better. State the problem clearly and provide reader with all the details (numbers, dates). Avoid writing in an aggressive manner – this will cause nothing, but reciprocal aggression. Divide your complaint into paragraphs to make it easier to read. Also, don’t forget about grammar and spelling rules – a serious person with serous intentions can’t be illiterate.
4. Keep calm even despite how angry and irritated you are. Aggression causes aggression, and that’s obvious. Complaining doesn’t mean accusing (and many consumers consider accusing and complaining be the same things), it means stating the problem and asking for solving it. Sure, using offensive words in a complaint is absolute taboo.
5. Choose a complaint sample. There is no universal pattern for all complaints, that’s why you should one the very complaint sample that corresponds to your situation the best. If you search for complaint letter samples, you will find a lot of websites that provide examples of different complaints.
Well, in general, writing effective complaints seems a bit difficult only at first. I’m sure, after few efforts you will become real professional. Don’t waste time whining and spreading aggression in your complaints. Be confident and constructive – only this way you will achieve your goal and win.